Cleaning Business Damages — Who Pays When Something Gets Broken? Ep.223

If you own a cleaning company long enough, eventually something is going to get broken, scratched, chipped, or damaged.

The question is: What happens next?

In this episode of Cleaning Business Life, Shannon breaks down what cleaning business owners need to know about handling damage claims without panicking, immediately admitting fault, or automatically agreeing to buy a client a brand-new replacement.

Because a 20-year-old appliance getting damaged doesn't necessarily mean your cleaning company owes the homeowner a brand-new $4,500 appliance.

Shannon shares real damage situations she's dealt with over the years and explains why every cleaning company needs a clear process before an accident ever happens.

We talk about:

• Documenting existing damage with before photos
• What cleaning technicians should say when something happens
• Why technicians should never promise payment or admit fault on the spot
• Creating a damage reporting protocol for your team
• Investigating what actually happened
• Repair vs. replacement
• Determining the value of older items
• Protecting your client, your technician, and your company
• Why dishonesty after an accident can be a much bigger problem than the accident itself
• Building a written damage policy before you need one

Accidents happen. Your cleaning company isn't defined by never having a damage — it's defined by how professionally you handle it when one occurs.

The best time to write your damage policy is on a calm day, not while you're staring at a $4,500 replacement request.

If you are looking for the next part of the conversation, then I suggest Episode 222 — Company Culture with Donny Minchillo. 
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